Legal - Fleet Street Publications

Fleet Street Publications Limited

Fleet Street Publications Limited is registered in England and Wales with company number 1937374 and VAT number GB 629 7287 94. Its registered address is Sea Containers House, 7th Floor, 20 Upper Ground, London SE1 9JD.

Fleet Street Publications is authorised and regulated by the Financial Services Authority (the “FSA”), 25 The North Colonnade, Canary Wharf, London E14 5HS, and is entered on the FSA’s register with number 115234. The FSA’s register can be accessed at www.fsa.gov.uk/register. 

Fleet Street Publications Limited is subject to the jurisdiction of the Financial Ombudsman Service and is a member of the Financial Services Compensation Scheme.

Not all of Fleet Street Publications Limited’s products are regulated by the FSA. Only those products which are regulated by the FSA fall within the scope of the Financial Ombudsman Service and the Financial Services Compensation Scheme. You can find details of our complaints handling process for regulated products by clicking here.

We Welcome Contact

We positively encourage telephone calls and emails about our products and services.

If you would like to comment on the editorial content of any of our products, our editors would love to hear from you. You will find a contact email address for them on each product’s home page.

If you have a general query please contact our customer services department. Their opening hours are 9am to 5.30pm Monday to Friday, excluding public holidays. Please note that calls may be recorded and monitored to help improve our services.

Special first year price offers are only available to those who have not previously subscribed and are limited to one subscription per household.

Money-back Guarantees

We offer a “no questions asked” money-back guarantee on some of our products. Under these guarantees, if you are not completely satisfied with your product you can claim a full refund within the specified period, and thereafter a pro rata refund.

From time to time we promote other companies’ products. Whilst we encourage our partner companies to offer as generous a refund policy as we do, their refund policy may differ, so please ensure you check their refund policy before ordering.

Confirmation of Your Order

Within two working days of your order you will be sent an 'order receipt' email. This confirms receipt of your order. It will not contain the payment details provided by you.

In the event of any non-authorisation of your card, a customer services representative will contact you by telephone, if you have supplied your number, or by email, to check the details you have supplied, and re-try the authorisation process. Again, if we contact you by email, the email will not contain any of your payment details.

Copyright

Copyright in all information, text and images featured on this site, is owned by or licensed to Fleet Street Publications Limited and/or Agora Lifestyles Limited. Provided that you acknowledge Fleet Street Publications Limited or Agora Lifestyles Limited as the case may be, as the source of the information, you are entitled to save or download one copy of any of the information on this site for the purposes of reference, but you are not entitled to make any further copies of that work.

With any saving or otherwise copying from this website the terms and conditions for use shall be deemed to have been accepted. All property rights shall remain with Fleet Street Publications Limited or Agora Lifestyles Limited as the case may be. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose this website without the prior written permission of Fleet Street Publications Limited or Agora Lifestyles Limited as the case may be.

Disclaimer

We do try to ensure that this website is up to date, but can give no guarantee of the accuracy and currency of the information provided on it. We do everything in our power to ensure that this website is fully operational and available to you at all times. However, in order to make sure the website is up to date and offering you the best service, on rare occasions access may be interrupted or restricted to allow for emergency or routine maintenance or the introduction of new facilities and services.

Links to sites that may interest you

We may provide links to other websites owned by Fleet Street Publications Limited, Agora Lifestyles Limited or other associated companies. We may also choose to provide links to sites that are owned by third parties. Please note that all links are provided for your convenience only, and unless expressly stated, we do not endorse or recommend any third party sites.

Applicable Law

When buying goods and services on the internet, you are entering a legally binding contract. These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.